Returns & Exchanges

At Poh Heng, we stand by the craftsmanship of our jewelry and offer a 7-day return policy for items in their original, unworn condition with all security tags intact. We ensure a seamless exchange process to help you find the perfect piece that resonates with your personal style.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Excellence team at [email protected] with your order number and reason for return within 7 days of receipt.

• 2.
  Prepare the Package

  Place the jewelry in its original Poh Heng velvet box along with the authenticity certificate, invoice, and any promotional gifts received.

• 3.
  Secure Shipping

  Ship the item back to our headquarters via a trackable, insured courier service or visit any Poh Heng boutique for an in-person assessment.

• 4.
  Verification and Refund

  Once our gemologists verify the item's condition, your refund or exchange will be processed within 10-14 business days to your original payment method.