Frequently Asked Questions
Everything you need to know about shopping with Poh Heng
Are your gold products authenticated?
Yes, all our gold jewelry is certified for purity and hallmarked by the Singapore Assay Office (SAO), ensuring the highest standards of quality and authenticity.
What are your shipping options within Singapore?
We offer complimentary door-to-door delivery for orders above $500. For orders below this amount, a flat shipping fee of $15 applies. You may also opt for self-collection at any of our retail boutiques.
Can I return or exchange my purchase?
We allow exchanges within 7 days of purchase for items in original condition with the receipt, excluding custom-made pieces and earrings for hygiene reasons. Please note that we do not offer cash refunds.
Do you provide jewelry cleaning and maintenance?
Yes, we offer professional cleaning services for all Poh Heng jewelry. We recommend visiting any of our boutiques annually for a complimentary inspection and basic cleaning.
How do I determine my correct ring size?
You can refer to our online Size Guide located on each product page, or visit any Poh Heng boutique to have your finger professionally measured by our consultants.
What payment methods do you accept online?
We accept major credit cards (Visa, Mastercard, American Express), PayNow, and various interest-free installment plans through our partner banks.